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Frequently Asked Questions
TroubleshootingIf the answers to these questions do not solve your problem, please file a Problem Report.
Troubleshooting for Members
How do I change the number of pieces for a puzzle?
For general visitors, select a picture by pressing the Jigsaw button below the picture, then change the number of pieces on the next screen (Puzzle Options) by clicking the down arrow, then clicking the desired number and the Create Jigsaw Puzzle button.
Members can specify any number of pieces on the Puzzle Options screen by entering a number in the white box beside Number of pieces. The number of pieces will default to 3 if a smaller number is entered. The maximum number of pieces will depend on your computer's memory, the size of the picture and what else is running at the time. (On my PC the maximum is 500 pieces for an average sized picture.) If the number of pieces is too high, then the progress bar for loading the puzzle will stop at 33%. Members can also set the default number of pieces on the Update Account screen - use the members menu at the right of the screen.
How do I run the icaPuz jigsaws I purchased?
You may play the puzzles directly from the CD-ROM or copy all contents of the CD-ROM to a new directory on your hard drive. Mac users, see Do the icaPuz CD-ROMs work on Macintosh computers?
When the icaPuz or JigCard Gallery CD-ROM is inserted in your computer, it will automatically start in Windows 95 or later operating system.
If you wish, you may place a shortcut on your destop. To do this, use Windows Explorer, right click on _index.html (on the CD-ROM or your new directory) and select create shortcut. If you copy the puzzles to your hard drive, you'll need to drag the shortcut to you desktop. You may rename the shortcut if you wish. To run the puzzles, just double click the shortcut.
Alternatively, you may double click _index.html from Windows Explorer (or other file list tool) or go to file:///D:\__index.html in your browser, where D is the location of the puzzles. If you've placed the puzzles on your hard drive the URL will look something like this file:///C:Games\__index.html instead.
How do I unzip the icaPuz jigsaws I downloaded?
When you purchase one of the smaller sets of icaPuz jigsaws, you will receive an email with a link to download your puzzles. Click the link to start the download and remember the directory (folder) where you put the downloaded file. The downloaded puzzles are compressed into a ZIP file to decrease the download time. You'll need an unZIP utility able to support password protection to uncompress the puzzles.
In Windows 7 you can use Windows Explorer to unzip files with passwords. If your operating system does not support unzipping files, you may use any of the many utilities available to unzip files with passwords.
The most popular unzip utilities are PKZIP (costs $29) and WinZip (costs $29.95). They both have a free trial download, but the password protection feature is not available in the free download, so you can't unzip the icaPuz files with them until you pay the registration fee. (With a registered version of PKZIP, use the Wizard in the File menu to enable password entry.)
1 Click UnZIP (costs $9.95) will unzip password protected files in the free trial download, which can be used 10 times. I reccomend you use this one, if you do not already have a registered version of PKZIP or WINZIP. (It will not create compressed files.)
All these unzip utilities are for Windows. If you are using another operating system, use a search engine to find unzip, utility and your operating system name.
Unzip the downloaded file to a new folder (perhaps named icaPuz). A subdirectory will be created for each puzzle set.
For instructions on running the jigsaws, see How do I run the icaPuz jigsaws I purchased?.
How do I enable cookies?
Firewalls can interfere with cookies. If you have a firewall installed, see your firewall's instructions for allowing cookies for JigCard Gallery.
The directions for enabling your computer to save cookies varies by what browser you are using. Follow the directions below. If your new cookie settings do not take affect, then close all browser windows and start your browser again. (If your browser is not listed below, you use a Mac, or you wish to try different instructions, see How to Enable Cookies. See your browser's and/or firewall's help section for further information and instructions.)
Why doesn't the puzzle display after installing the latest version of Java?
Each successive version of Java has tighter security. Some versions disable Java as the default and other versions do not allow unsigned applications (like this puzzle) to run without you adding it to an exception list. The puzzle has not changed; Java has changed.
If you get an error message that the application was blocked by security settings, you'll need to add the puzzle webpage to your Java exception site list. See How can I configure the Exception Site List? for instructions. These instructions utilize the Java Control Panel. If you don't know how to access the Java Control Panel on your computer, see Find the Java Control Panel. Following the instructions, add http://www.jigcardgallery.com/ to the exception site list. The puzzle will now load when you click Run on the security warning.
You may wonder why this puzzle is not a signed application and therefore is considered a security risk by Java. Purchasing a security certificate to sign a Java application costs $300 to $500 a year and is not justified by the income from this hobby website. I promise you that the puzzle is safe. If you trust me, then add http://www.jigcardgallery.com/ to the Java exception site list. If you don't do this, there is no way to play the puzzle.
Why doesn't the puzzle work in my Chrome browser?
Google's Chrome browser does not support Java after 9/15/2015. Java is required for the puzzles at JigCard Gallery. You must use a different browser to access these puzzles. Try Internet Explorer (Windows) or Safari (Apple).
Why doesn't the puzzle work in my Edge browser?
Microsoft Edge does not support plug-ins and therefore does not support Java. Java is required for the puzzles at JigCard Gallery. You must use a different browser to access these puzzles. Try Internet Explorer (Windows) or Safari (Apple). If you use Microsoft Edge, you can open a webpage in Internet Explorer by clicking the 3 dots in the upper right corner for more options and selecting open in Internet Explorer.
Why doesn't the puzzle work in my Firefox browser?
Version 52 (3/7/2017) of Firefox dropped support of Java. See below for an exception. Java is required for the puzzles at JigCard Gallery. You must use a different browser to access these puzzles. Try Internet Explorer (Windows) or Safari (Apple).
A user reported on 6/30/2017 that the firefox version for macOS and English at https://www.mozilla.org/en-US/firefox/organizations/all/ still worked for this puzzle. Try it for other operating systems. If this version works for you, I suggest using it only for JigCard Gallery and not updating it.
Why doesn't the puzzle work in my Safari browser?
Safari still supports Java. See How to use Internet plug-ins in Safari for Mac for instructions on enabling plug-ins in Safari.
A user, who was having trouble running the puzzle, reported on 6/30/2017 that the firefox version for macOS and English at https://www.mozilla.org/en-US/firefox/organizations/all/ still worked for this puzzle.
Why doesn't the puzzle work in my AOL browser?
If you are using AOL's browser, you may get an error when loading pictures into the jigsaw puzzle applet. If you see 'Couldn't load the image!', set your AOL preferences to NOT compress graphics. To do this:
AOL Issues with Java has 10 steps to help make AOL work with Java. They also suggest using an external browser instead of AOL for Java applets and programs.For more information about the problem with AOL image compression, see Autumn Web Page Help >>> Problem with AOL's Browser or AnnieReb's Battle with AOL & Lakes Applet.
Why does the puzzle freeze after working for a while?
Freezing is a problem with handling the memory on your computer. The most likely cause is the version of Java used. Download the latest version of Java at Java.com by pressing the Java Software Download Now button. Click the Verify Installation link to determine if you have the latest version of Java installed. (After installing a new version, you'll need to restart your browser for the new version to take effect.)
Java version 5.0, first available in February 2005 and also called version 1.5, appears to completely solve the problem of icaPuz jigsaws freezing. (It's confusing, but Sun Microsystems first called this version of the Java Runtime Environment 1.5 and then renamed it 5.0. The two versions are the same.) The freezing problem started when Microsoft's version of Java was no longer available. Please if you still have a problem with freezing after Java 1.5 or 5.0 is installed.
You can find out what version of Java that your browser is using with the Bravenet Client Diagnostics Tool.
Why doesn't the daily image change?
The daily puzzle changes at midnight, Pacific Time (USA). If the daily image is not changing for you then your browser is caching the image. Press reload or refresh in your browser. You may need to do this a number of times. To permanently correct the problem, change your browser's option or preferences to not cache - see your browsers help for caching for instructions.
To clear the cache in Internet Explorer:
To prevent caching in Internet Explorer: (This will make your browser slower.)
To clear the cache in Firefox:
Do the JigCard and icaPuz CD-ROMs work on Macintosh computers?
If you can play the jigsaws on this site, then the CD-ROMs should work on your Macintosh computer. (However, I have had one customer with an old iMac who could not read the CD-ROM.) icaPuz reports that some Macs have trouble with some images in Java.
You may need to copy the contents of the CD-ROM to your Mac hard drive. Try playing the puzzles directly on the CD-ROM first. To start play on the CD-ROM, display the directory of the CD-ROM and run _index.html (opens in your browser). If your Mac is unable to load pictures into the jigsaw puzzle, then copy the contents of the CD-ROM to your hard drive. Macs and Windows use the same format for CD-ROMs. (see Apple's "How Do I Share Files?" answer on their FAQ page.)
Why do I get a Java enabled error message and no puzzle?
If you see error message 'You must have java enabled to play this game.' instead of the puzzle, then change your browser's options or preferences to be Java enabled.
To enable Java in your browser see Enable Java Runtime Environment (JRE) in your Web browser. (See also Why doesn't the the puzzle display.)
Why doesn't the the puzzle display?
You may not have Java installed on your computer. To determine if you have Java installed and enabled and if so, what version you are using, go to the Bravenet Client Diagnostics Tool or click the Verify Installation button on Verify Java installation.
If you do not have Java installed or you do not have Java 1.5 (1.6 for Vista users) or a later version, download the latest version of Java at Java.com or by pressing the Java Software Download button.
If you have installed Java and the puzzle still does not display, see Why do I get a Java enabled error message and no puzzle?
Why doesn't the puzzle work in Vista?
The jigsaw puzzles on this site use Java. There are a number of reasons why Java may not work in Vista.
Vista does not automatically come with Java installed. You may need to install the Java Runtime Environment. See Why doesn't the the puzzle display? for instructions on installing Java.
If you have Java installed and the puzzle still doesn't display, your computer may have Java disabled. See Why do I get a Java enabled error message and no puzzle? for instructions on enabling Java.
This problem could also be caused by an older router that does not support new Vista features. A router is a hardware box that connects networks together (e.g. your home network to the internet). Many computers do not have a router. You probably have a router if you have 2 or more computers connected. If you are using Vista and have a router, perform the Internet Connectivity Evaluation Tool to test the compatibility of Vista with your router - this test requires Internet Explorer version 6 or higher and installation of software from Microsoft. If the test results show that Vista features are not supported by your router, you may be able to obtain updates for your router from it's manufacturer - consult their website or you may find that disabling Vista's autotuning (described in the next paragraph) solves the problem..
If the puzzle still does not display, there may be a problem with Java and Vista's autotuning. Disabling Receive Window Auto-Tuning makes Vista TCP (Tansport Control Protocol) work like XP, may fix your Java problem and could slow down (or speed up) other internet access. This problem was first reported at the Chet Haase's Blog (search for autotuning on that webpage). See the instructions on disabling autotuning at Slow network in Vista? and Vista, Firefox 2, Slow Network for more information.
Why are the puzzles too big for the screen?
The size of your screen is determined by the display settings for your operating system.
To make your screen show more of the puzzle: Press PF11. This toggles full screen mode. Pressing PF11 again returns the screen to the prior mode. This applies anytime you are using your browser. (This works with Internet Explorer and I believe works in AOL.) In Netscape, full screen mode is obtained by selecting View in the menu at the top, then Show/Hide, then unchecking all options.
A second way to show more of the puzzle on the screen is to change your display settings. To do this in Windows: click the Start button (probably bottom left), click Settings, then Control Panel, double click Display, click Settings at the top right. There is a box at the lower right, labeled Screen Area, which shows the size of your display in pixels (dots of light). Note the current numbers, so you can return to them if you wish. Click to the right of the tab showing the current position to make your screen appear larger (and individual letters smaller). Popular settings are 800x600 and 1024x768 - either works well. Your numbers may vary, many sizes are possible. When you have thus selected your new screen display setting, click OK twice. Don't panic when the screen goes black. Your computer is resizing all display screens. Then screens will reappear, clik Yes. Your computer will now display more of the puzzle on the screen. To restore your original screen display settings, repeat except click to the left of the tab on the slider. When changing to smaller dimensions (e.g. from 1024x768 to 800x600), I recommend minimizing all screens first before changing settings. If you are not using Windows, search your operating system Help for 'display'.
Where is the missing piece in the puzzle?
The puzzle places loose pieces on top of pieces in their correct position to try to avoid this problem, but occassionally a piece is very hard to find.
The 'missing' piece is on top of a completed part of the puzzle with the same color and texture. To find it, move the mouse slowly accross the completed section of the puzzle while clicking the left mouse button (as if trying to move the completed part of the puzzle). When you do this on top of the 'missing' piece, it will move and you'll be able to see it.
To avoid this problem, move pieces away before putting a piece of the same color and texture it its place.
Why is the timed puzzle unable to display the playing time?
It takes time to pass the timing information from the puzzle page to the Congratulations page. The Congratulations screen may display before the timing information can be read. When this happens, the screen will automatically redisplay and try again. Usually the playing time is available with just one retry. The system will try 6 times to read the timing information.
"Your ending time is not available." displays if the system cannot read the timing information after 6 tries.
"Your ending time is not available" may also occur if you use the Back button in your browser. Use the Jigsaw button on the Congratulations screen if you wish to play the same puzzle again.
How to set up using my own sounds for the online puzzles?
The jigsaw puzzle uses 5 sound files. You may use the default sounds or provide your own sounds.
To play the puzzles with your own sounds, create the following files in the C:/ directory of your computer:
You may use any files of format .au and rename them as specified above. (See below for legal sources of free .au files.) To have a single sound used throughout the puzzle, copy the same file 5 times to the c:/ directory and rename each of the 5 files as above. If a file is missing, the puzzle will work but no sound will be played for that part of the puzzle. e.g. JigCard1.au is missing, but the other 4 files are available, then the puzzle will not have sound for the first 20% of the pieces placed correctly, but will have sound for the remainder of the puzzle.
If your computer does not have a C: drive, then using your own sounds is not supported.
If you have set up your sounds, but they do not sound when you are playing the puzzle, check the following:
You can find sounds to download to your computer at:
How are the puzzle size options used in the online puzzles?
Members may save their puzzle size for use in future online sessions. Set the Puzzle size on the Update Account screen. Leave the width and height blank on the Update Account screen to automatically determine the puzzle size (reccommended).
What does 'Remember me' do when a member logs in?
Why must I log in again when I already logged in?
If 'Remember me' is not checked when you log in or cookies are not enabled in your browser, you may be required to log in again, even when you are already logged in and are on a JigCard Gallery screen. This happens because your session times out after 20 minutes without accessing a new page. If you spend more than 20 minutes playing a puzzle and the system cannot determine who you are by using cookies, you'll be required to log in again to have full membership benefits. To correct this problem, check 'Remember me' when you log in, then if you are still required to log in frequently, change your browser settings to accept cookies (See your browsers help for instructions.)
What are the options for receiving the Daily Jigsaw by email and what do they mean?
Members have 4 options for receiving the Daily Jigsaw by email. Your email address determines which options are available to you. AOL users may only choose between AOL format and not receiving the email. Members may change their Daily Email setting at Update Member Account. Changes to this setting take effect with the next scheduled email - after midnight.
Why don't I see the picture in my Daily Jigsaw Email?
Only Html format and AOL format emails will display the daily picture. You can change your email format at Update Member Account.
AOL and some other email providers may suppress images unless you set your controls at their site to do otherwise.
The default setting in AOL 9.0 and later versions suppresses images and links in email. There are a number of ways to overcome this:
If you use Yahoo for your email, you may need to uncheck 'Block Html graphics in email'. Go to Mail Options (in the upper right of most Yahoo mail screens), then select General Preferences. Scroll down the page to the Security section. Change options as desired, then click Save at the bottom of the page.
Why doesn't the Daily Jigsaw work when I click the button in my Daily Jigsaw Email?
If you can play the puzzles on this site, but when you click the Daily Jigsaw button in the daily jigsaw email, it gives an error, then your email provider probably does not support sending data when you click the Daily Jigsaw button. (AOL has this restriction and your provider may too.)
Change your Daily Email format to the AOL format at Update Member Account (you must be logged in). Your daily email will now contain the daily picture, a link to the current daily jigsaw and a link to the daily jigsaw archive.
You could check your email documentation or ask your email provider if they support sending data in forms when you are reading an html email. If they do, you may need to change your email settings to allow sending data in forms. Then you could edit your JigCard Gallery membership options and return to using the HTML format for the daily jigsaw email.
How do I change my email address?
To change your email address at JigCard Gallery, login and then click Update Account in the Member Menu at the upper right of most screens. Enter your new email address in the email box and click the Update Account button at the bottom of the screen.
You MUST also update your email address at PayPal to keep it in sync, unless you did not use PayPal to pay for your membership. To change your email address at PayPal, login to https://www.paypal.com/. In the menu at the top, place your cursor on Profile on the My Account tab and then click on Add or Edit Email in the drop down menu. Click the Add button and follow the instructions, including clicking on the link in the email sent to your new email address. Then make the new email address your primary address at PayPal. Only after doing all this, delete your old email address at PayPal.
Is my privacy protected?
Yes. See JigCard Gallery's privacy statement.
Yes. Cookies are a method of remembering information provided to a web site to be used later by the same web site. This information is stored on your computer and cannot be accessed by other web sites. We store information about members in cookies so it does not need to be reentered when needed. Cookies are also used to time jigsaw play and track Affiliate referals. All visitors, including members, can access JigCard Gallery without using cookies, but your experience will be enhanced if cookies are enabled.
See the bottom on the Problem Report page for the content of your cookies. The cookies displayed there are either written on your computer or were created during this online session but could not be written to your computer. To determine what is actually written on your computer, close all JigCard Gallery screens and wait for a half hour or more, then go directly to http://www.jigcardgallery.com/ProblemReport.asp (without going to the home screen or other pages, including this one) and look for the cookie content near the bottom of the screen. (Add the Problem report page to your Favorites/Bookmarks to be able to easily return there.)
To enable cookies on your computer, see How do I enable cookies?. Security is tighter with each new browser version. Firewalls can interfere with cookies. Consult your browser's and/or firewall's help section for further information and instructions about cookies.